Our Performance

Key Performance Indicators

0 Flares Twitter 0 Facebook 0 Filament.io 0 Flares ×

Key Performance Indicators

Goals 2015Progress 2010Progress 2011 Progress 2012
Governance: Drive performance through leadership in sustainability reporting
100% offices to have active sustainability plan38%: 18 Offices65%: 31 officesincrease67%: 32 offices
100% offices performing sustainability reporting55%: 26 Offices65%: 31 officesincrease67%: 32 offices
Sustainable Operations: Integrate sustainability consistently into operations
100% of events assessed for sustainability, health and safety risksNot applicable12%increase67%
100% of major RFP responses and sales proposals to include content on sustainability and MCI solutionsNot measured 54%increase60%
80% of suppliers compliant with MCI Code of Conduct23 hotels50% of our strategic partnersincrease57% of our strategic partners
Reduce operational carbon emissions per talent by 20% by 20204.1 tonsCO2e/talent3.5 tonsCO2e/talentincrease3.0 tonsCO2e/talent
Empowering Clients: Develop sustainability services to support our advanced clients and the industry shift toward improved sustainability performance
Increase customer satisfaction to a Net Promoter Score of 51Not measured Not measured increaseNet Promoter Score of 48
Increase market share of events about CSR, Energy and Sustainability15 events organised89 events organisedincrease153 events organised
100% of top10 MCI accounts to include sustainability clauses in MCI contractsNot measured Not measured decreaseNot measured
Serving the Community: Build a vibrant culture of responsibility and care that generates value for the community
16hours of pro-bono or community service per talent per year1 hour/employee
880 hours total
1hour/employee
1,253 hours total
decrease1hour/employee
1,481 hours total
Fundraising by MCI Talent€74,086€208,597increase€320,365
Invest 2% of net profit to MCI sustainability programs€115,0005% - €173,000increase5% - € 166,000
Talent development and wellbeing
85% retention of permanent employees87.0%83.2%increase89.2%
80% talent satisfaction with their work at MCINot measuredNot measuredincrease80%
78% talent satisfaction with MCI sustainability performance and strategyNot measured78%increase81%
Gender balance of women in directors position27%38%increase39%
14,200 hours of development and learning 5,018 hours8,624 hoursincrease10,996 hours
Major events are considered those projects with a Gross Margin over € 70,000 in Gross Margin.
0 Flares Twitter 0 Facebook 0 Filament.io 0 Flares ×
Top